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Digital workers join FourKites team

[ July 24, 2025   //   ]

Visibility platform FourKites has ‘recruited’ three digital workers Alan, Polly and Cassie and launched natural language analytics solution, FourSight.

TheAI-powered offerings address critical pain points in the supply chain, automating appointment scheduling, document compliance and customer service, while giving access to data-driven insights.

Booking appointments, document compliance and customer service are significant drains on productivity, says FourKites. The effort required to schedule appointments, manage critical shipping documents and respond to routine customer inquiries consumes valuable time and resources. These challenges are compounded by a tight labour market, with many employers struggling to fill key roles in supply chain and logistics.

FourKites Digital Workforce consists of:

Alan,who automates the entire appointment scheduling cycle for supply chain teams, handling everything from booking appointments via emails and portals to sending confirmations and updates. Alan can also manage rescheduling without human intervention.

Polly is an AI-powered digital worker that automates the collection of essential shipping documents for compliance. Operating 24/7, Polly proactively requests and validates crucial paperwork, such as Proof of Delivery, from all carriers, regardless of their technological capabilities. This ensures critical documents are always available for payments, claims, and approvals, streamlining supply chain operations.

Polly has the potential to reduce manual document follow-up tasks by up to 95% and decrease document collection times by up to 70%. Just don’t ask her to put the kettle on.

Cassie manages and automates customer communication. She continuously monitors shipments, provides instant responses to standard tracking inquiries, offers tailored updates based on customer requests, and automatically validates the completeness of claims when customers file them. This frees up human customer service teams to concentrate on more complex disputes, high-priority requests, and key relationship management.

She could offload up to 80% of standard inquiries like order status and disruption impacts, says FourKites.

Vice president, AI products, Jimmy Sebastian said that since introducing Tracy and Sam in February, organisations have used these digital workers to autonomously handle over 85% of shipment exceptions while improving on-time delivery performance by more than 15% and reducing global inventory holdings.

At the same time, FourKites is launching FourSight, an AI-powered analytics solution.

It gives everyone in an organisation powerful supply chain analytics without needing specialised skills. By simply asking questions in natural language, users can instantly generate reports, visualisations, and actionable insights that previously required days of waiting.

Companies can ask questions in 24 languages and receive instant, dynamic reporting and answers about performance, trends, and anomalies. They can drill deeper into trends to understand the “why” behind metrics, enabling immediate action, share dashboards – eliminating information silos and conflicting reports – and set automated alerts when metrics cross key thresholds, enabling proactive management.

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