Air, Feature, Freight News, IT

E-bookings are carrier’s engine of growth

[ October 21, 2025   //   Chris Lewis ]

Air France KLM Martinair Cargo reports that 91% of all bookings are now made through digital channels. The carrier says that over the past eight years, it has evolved from a simple online quote tool into the myCargo comprehensive digital service hub.

AFKLMP has also rolled out its CRM360 unified customer relationship management platform across 68 service stations worldwide. The deployment — executed over 16 months in 15 waves — concluded with the final go-live in Cairo for the Northwest Africa and Levant region.

Launched just two years ago, AFKLMP’s PLUS service delivers preferential handling and faster recovery in the event of operational challenges.

Tags: Air France KLM Martinair