Forwarding, Freight News, IT, Logistics


Cen Global AI service ready to roll

[ June 1, 2026   //   ]

Transport and logistics technology specialist Cen Global says its delivering impressive results, with early adopters reporting faster processing times, improved data accuracy, and a marked reduction in manual intervention. Using in-built AI agents and machine learning, CenAI automates and optimises core freight forwarding processes, including customs documentation, shipment tracking, and administrative workflows.

Following successful trials, Cen Global is now moving towards formalising agreements with a number of operators for a phased deployment of key operational capabilities, including brokerage, booking creation, one-off quote creation and document attaching.

It says the structured rollout will enable forwarders and logistics businesses to adopt AI in a pragmatic, low-risk way, minimising operational disruption.

The technology tackles time-consuming tasks such as ingesting and verifying customs data, responding to customer queries with real-time shipment updates, and streamlining back-office operations.

Looking ahead, Cen Global also sees significant opportunity to expand collaboration with partners through the co-development of additional AI-driven use cases. These include booking confirmation checks, shipping instructions, bill of lading verification, and a wide range of other operational scenarios that continue to rely heavily on manual input.

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