Air, Freight News


Shippers join Cargo iQ movement

[ October 20, 2026   //   ]

Cargo iQ and the European Shippers’ Council (ESC) have developed a new framework to measure door-to-door air cargo service performance, bringing shippers into Cargo iQ’s established performance measurement process.

The initiative extends Cargo iQ’s established collaboration between freight forwarders, airlines, and ground handlers to cargo owners, helping ensure service performance measures reflect the needs of the ultimate customer.

It lays out door-to-door business scenarios, service scopes and responsibilities, including milestones for handing over cargo, documents, and data to support planning, exception management, and performance measurement.

It was created following a series of joint workshops held by Cargo iQ and ESC since September 2025 and will be reviewed by a larger audience in the coming months and integrated into the Master Operating Plan.

The collaboration will help shippers and freight forwarders use performance data to identify problems and take action to improve the transport process.

Cargo iQ and ESC will continue their work to ensure the existing standard addresses different commodity needs, incorporating initiatives such as ONE Record and care protocols to improve the shipper experience.

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