Freight News, IT, Logistics, Road

Haulage Exchange surmounts the language barrier

[ November 11, 2026   //   Chris Lewis ]

Haulage Exchange says that two thirds of its members have used the platform’s Freight Messenger tool with built-in translation, launched in January. It allows users to type in messages in their own language and the person on the other end to read it in their own. Around one in seven HGV drivers working in the UK is a non-UK national, according to the Office for National Statistics, along with European drivers on cross-border routes.

A load can involve several businesses and a driver with no shared first language, so details can get missed. On the platform, every quote, change and confirmation sits in one thread and everyone involved has an agreed record, while the conversation stays off open email.

Haulage Exchange says that email is increasingly used by criminals posing as genuine carriers while cargo security body TAPA EMEA and the International Union of Marine Insurance (IUMI) have warned that forged email addresses and lookalike domains are increasingly common in freight fraud.

Tags: Haulage Exchange