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American offers easier tracking

[ February 10, 2016   //   ]

American Airlines Cargo has redesigned the tracking functions on its website including live status updates through colour-coded progress bars, detailed flight, AWB and Customs information, simple access and navigation to shipping history and added sorting and viewing capabilities. Logged-in users can also sort their shipments by origin and destination.

Director of customer experience, Eric Mathieu, said: “Our customers wanted better organization, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use.”

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