Freight News, Air

Cathay gets its priorities in order

[ April 21, 2022   //   ]

Cathay Pacific Cargo is introducing a suite of tiered Priority options, in order to provide greater choice and better-defined service options to customers. The Priority solution offers three service tiers – First (PR1), Essential Plus (PR2) and Essential (PR3). The First (PR1) and Essential Plus (PR2) service tiers have also been extended and are now applicable to all types of shipments requiring special handling, including but not limited to Pharma LIFT, Fresh LIFT and DG LIFT.

First (PR1) includes access to capacity even on very high-demand flights, with guaranteed uplift once the booking is confirmed. In the event of unforeseen disruption, such as from bad weather, the shipment will prioritised on the next flight to make up time. Late shipment acceptance and early shipment retrieval are available when applicable, while customers can access Cathay Pacific Cargo’s 24-hour operations control centre for enquiries and support through a live chat function.

Essential (PR3) is the standard service, while Essential Plus (PR2) is an upgraded option, providing more access to capacity on popular flights and with a higher handling priority than Essential.