Feature, Freight News, IT


CSG opens European TechHub

[ July 10, 2025   //   ]

Customs Support Group (CSG) has officially opened its European TechHub in Warsaw. The Hub will act as the digital innovation centre for CSG’s European business, currently spanning 14 markets and focus on the development, deployment and operational support of automation and digitalisation solutions.

CSG aims to eliminate manual preparation of customs declarations, including unstructured documents and fragmented data sets,  to boost efficiency, improve data accuracy and reduce the risk of human error.  Customs-related documentation, regardless of customer data starting point or volume, will be initially processed in a fully digital manner and subsequently validated by a customs declarant.

While automation and AI support the preparation phase, declarants remain central in shaping the final declaration: validating data, applying their expertise, and submitting it to the authorities says CSG.

TechHub experts are also developing secure EDI (Electronic Data Interchange) interfaces to seamlessly connect with customers’ IT.

There is also a focus on Customs Control Tower solutions to support pan European customs handling. With this offering, CSG primarily addresses large, international customers who can now manage their customs operations for multiple European markets through a single point of contact. CSG is gradually establishing 24/7 support at the TechHub to better meet these requirements.

The TechHub is located in the Koneser Centre in Warsaw – one of the most popular innovation locations in the Polish capital, hosting tech start-ups and innovation campuses for companies such as Google.

To date, CSG has hired more than 30 new employees and by the end of 2025 expects this to grow to 100 people and double that in 2026 – with further growth targeted long-term.

CSG is recruiting IT and automation engineers, customs declarants with multilingual skills, financial experts for centralised processes, and intelligent documentation processing specialists.

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