Freight News, Sea

DSV revamps LCL services

[ June 1, 2015   //   ]

Freight forwarder DSV says it is investing in its less-than-containerload (LCL) seafreight services people and processes “to take them to a new level”. Newly appointed director of LCL, Claus Jensen, says he wants to increase the range of LCL services as well as redefine and strengthen procedures.
He says that, until now, larger forwarders have not really focussed on LCL, treating it mainly as a spin-off from the full containerload business, with the result that LCL is largely handled by smaller forwarders relying on intermediaries for the actual freight movement.
Jensen argues that DSV will be able to carry more freight on its own system, which in turn will reduce damage and improve information flow. “More often than not, when LCL is booked the freight forwarder would normally then go to consolidators, which mean they lose control and have no say in what vessels the shipments travel on.
“You are also not aware what the other cargo is alongside your own and you don’t know what the handling procedures are when it arrives in port. There can often be several days delay during devanning and release of containers and the customer has no information about what is happening at this stage which can of course be a critical time.”