Feature, Freight News, Sea

Estrid takes Stena customer service crown

[ February 7, 2022   //   ]

One of Stena Line’s newest ships – Stena Estrid – has been crowned Top Ship by the company’s customers – not only on the Irish Sea, but across its entire fleet of 37 vessels on 18 routes.

Stena Estrid, which was launched in 2020, showed flexibility and adaptability during a pandemic impacted 2021 by operating on five different routes.  In addition to its regular Holyhead – Dublin route, it also covered sailings between Rosslare and Cherbourg, Dublin and Cherbourg, Holyhead and Belfast, and Cairnryan and Belfast, in what the operator described as “an incredibly challenging year”.

Stena Estrid’s consistent performance levels helped sail her to the top position gaining two awards – ‘Overall Customer Satisfaction in 2021’ and ‘Overall Cleanliness for 2021’. This comes only two years after Stena Line launched the ship, and her two sister vessels Edda and Embla in a multi-million-pound investment in its Irish Sea fleet.

Stena Line’s head of onboard sales and services, Stephen Bryden said: “We couldn’t be prouder of Stena Estrid’s performance. From launching at a very difficult time, just before a global pandemic, Estrid has proven to be one of the best next generation ships currently operating in ferry travel.

“During 2021 crew of Stena Estrid showed their flexibility and agility to cover three different routes on the Irish Sea, including our route to France. So, it is an incredible achievement that during a year of such a great upheaval they were able to gain the coveted position of top ship for ‘Overall Customer Satisfaction in 2021’. 

“It is great for our passengers that join the vessel in Dublin or Holyhead to know that they are sailing on the Stena Line’s number one vessel. Many congratulations to all our onboard colleagues and our shoreside port staff who helped steer Stena Estrid to the number one position. This is a fantastic achievement that recognises the hard work of the entire Stena Estrid team, well done everyone.”