Feature, Freight News, Logistics

Europa restructures to serve its customers

[ May 12, 2014   //   ]

Europa Worldwide Logistics is restructuring its road freight sales and customer services functions following its acquisition by former RH Freight owner Andrew Baxter last August.

Some 77 existing staff will move roles and nine new staff will be recruited. The new roles include 30 account managers, 10 branch managers and 46 customer service positions, all of which are intended to better service customer needs.

The restructure, which came into effect on 1 May has been led by new sales and branch network director Dionne Redpath, who joined Europa in January. She commented: “There was a real need to re-align the existing structure and to further build on the foundation in order to create a knowledgeable team who are focused on servicing our growing customer base.” This would in turn “create a more customer-focussed environment,” Redpath added.

Customers will be advised of their new Europa contacts with each individual customer having an assigned member of the team to personally manage their account.

Europa plans to add more account managers and further branches to increase its footprint across the UK.

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