Air, Freight News

IAG Cargo sets up 24-hour team

[ April 18, 2019   //   ]

IAG Cargo has set up a dedicated 24-hour Critical Service Team, operating seven days a week to support customers with urgent shipments.

Based at IAG Cargo’s London Heathrow hub, the team will support all service matters related to the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking. Shipments from last-minute orders to made-to-measure spare parts are guaranteed capacity, with no restrictions on size weight or volume of cargo, subject to aircraft limits.

Daniel Johnson, Head of Product, IAG Cargo, said: “Our Critical Service Centre will be able to support all last minute and urgent shipments, whether it’s in-demand chocolate or a key aircraft part.”