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Lack of customs knowledge puts firms at risk, says survey

[ February 24, 2026   //   ]

Geopolitics, volatile markets and an ever-growing web of regulations are turning customs and trade compliance into a strategic priority, according to a survey of European manufacturing firms by Customs Support Group (CSG).

However, a lack of specialist knowledge and internal capacity is leaving firms at risk despite the increased says the second Strategic Radar Customer Survey.

ESG evaluated the responses of almost 200 European manufacturing and retail companies.

Nearly 44% said their customs function has increased in importance, with 18.5% describing this as a significant rise – but while this strategic importance is rising, many organisations lack customs-specific expertise and staffing capacity.

CSG chief executive John Wegman, said: “The survey shows a paradox. Customs and trade compliance is more important than ever, but many companies are understaffed in this area and act reactively rather than proactively.

“This is a risky combination in a geopolitically unstable environment. Luckily, external trade advisors and specialised customs brokers fill the gap, being positioned as long-term strategic enablers, rather than purely operational suppliers.”

Despite its growing strategic importance, operational customs clearance remains outsourced in many companies with 70% of companies not having internal teams.

Although 23% have hired staff in their customs compliance departments in the last two years, only six% are planning further hires, while 58% have no plans for expansion.

The survey also revealed that while customs declarations are often outsourced, goods classification still remains an in-house responsibility – with 60% classifying goods entirely in-house and a further 20% combining internal expertise with external support.

However, just 30% have a high level of confidence in their own goods classification.

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