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More managers to take Europa training

[ April 18, 2024   //   ]

Europa Worldwide Group says that 70 senior managers from its 18 UK sites have achieved the bespoke Europa Management Training certification and a new cohort of 60 is currently taking part in the 11-module programme. The programme, launched in 2023, introduces managers to new concepts and practices, offering new tactics to allow them to keep pace with the dynamic environment.

Central services director, Tom Jenkins (pictured below), said: “Europa has recently experienced rapid growth, so, enabling our team with effective management skills is vital. This is a significant investment in our people, it’s important we give our managers all the tools they need to grow, support their own teams and ultimately provide the best service available to our customers.”

Recognising the vast and diverse training needs across the business, Europa’s Learning and Development team has increased threefold over the past two years, as well as using the latest platforms and technologies to support innovative learning pathways.

Hayley Callachan, who was promoted to customer service branch manager in Glasgow, a year and a half ago commented: “The training programme has made me confident in dealing with difficult conversations and has equipped me with the tools I need to resolve any conflicts within the team.”

Ben Geddis, sales branch manager in Bristol adds; “The training has been invaluable to me and my team. I would say it is a massive factor in the success of what we are achieving. Not only do I understand my team more, but they also feel more valued which in turn increases their performance.”

Learning and development manager Alison Flannery (main picture) concluded “Our management training is delivered through a creative mix of classroom, remote and eLearning packages and this dynamic, bespoke approach is already delivering success across the business, helping grow and nurture our talented team to become even stronger.”

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