Freight News, IT, Sea

MSC gets platform for growth

[ November 9, 2020   //   ]

MSC has signed up California-based platform provider 8×8 to transform its global communications, collaboration and customer engagement infrastructure onto a single Cloud platform. The shipping line will deploy its open communications platform including 8×8 Voice for Microsoft Teams, in more than 155 countries and at 493 locations.

MSC’s global chief technology officer, Fabio Catassi, said: “In addition to providing 15,000 employees with a single, global telephony solution they can use directly from any Microsoft Teams interface, including desktop and mobile apps, we will also deploy the 8×8 Contact Centre for over 2,000 call centre agents.”