Feature, Freight News, IT Suppliers, Logistics, Forwarding

Perfect Moment for Allport’s new customs service

[ May 18, 2020   //   ]

EV Cargo’s freight forwarding arm Allport Cargo Services (ACS) has introduced an online returns portal incorporating customs compliance for Perfect Moment, a UK-based luxury ski, surf and activewear company, allowing purchases in multiple sizes and styles to be returned.

The fully branded portal links seamlessly with the Perfect Moment website,  and each item can be individually tracked back to the ACS returns centre with a code.

Items are returned back into the stock inventory and available for sale online within 48 hours, enhancing product re-sell and increasing sales.

ACS has been Perfect Moment’s lead logistics provider since 2017, managing third-party logistics for online fulfilment and store deliveries in addition to handling imports from global manufacturers and exports to global consumers from its Heathrow logistics centre.

Perfect Moment said the solution had enhanced the online retail experience for its consumers and helped strengthen brand loyalty.

With around 60% of Perfect Moment’s returns originating from outside the EU, the portal produces customs compliant documentation to eliminate delays and future-proof the system ahead of UK EU trade agreements.

E-commerce operations, Miranda Grubb, said: “The returns portal is an excellent initiative, delivering time and efficiency savings while providing customers with greater insight into returns. Customer service support is only required when a product is outside of the returns policy period. Inbound calls requesting returns labels and updates on the status of a returned item dropped considerably, allowing us to focus on developing sales. Importantly, it’s more environmentally friendly compared to the expensive sticky label option.”

The portal was developed with input from EV Cargo Technology and in partnership with Intersoft. ACS is currently in discussion with other clients about using the new service.