Etihad streamlines for faster response

Etihad Cargo has restructured its contact centre team. The Abu Dhabi-based carrier has created two separate units, one dedicated to servicing UAE customers, and the other to servicing the rest of the world and global key accounts. To avoid overlap and improve response times, the separate units will have dedicated communication channels and email addresses. The capabilities of both teams include sales support, customer service, billing dispute and resolution, escalations ... [+]

Etihad adds eighth Shanghai freighter

Etihad Cargo will introduce an additional weekly Abu Dhabi–Shanghai freighter flight from 2 February. It increases the carrier’s weekly dedicated freighter flights between Shanghai and its Abu Dhabi hub to eight per week, and raises capacity out of Shanghai to 850 tons. [+]

Etihad restores Shangai freighter

Etihad Cargo has reinstated a twice-weekly freighter service from Shanghai to Abu Dhabi via Chennai. It follows the introduction of twice-weekly direct flights to Guangzhou and Etihad says it is the first international airline to operate long-haul cargo and passenger services to the top three Chinese gateways — Shanghai, Beijing ... [+]

Etihad renews CEIV Pharma

Etihad Cargo has been recertified to the Center of Excellence for Independent Validators (CEIV) Pharma standard by the International Air Transport Association (IATA). The Abu Dhabi-based carrier is one of only 37 airlines to hold IATA CEIV Pharma certification globally. Etihad first achieved IATA CEIV Pharma certification in 2019 for its ... [+]

Blue Sky thinking for Etihad

Etihad Cargo has become the first Middle Eastern carrier to participate in The International Air Cargo Association's (TIACA) BlueSky multi-sector sustainability verification programme. The scheme, which also includes airports, ground handlers and general sales and service agents, comprises an evidence-based desktop verification process in which participants assess their progress against sustainability ... [+]

Etihad adds Guangzhou flights

Etihad Cargo will add 30 tonnes of belly capacity on two new weekly direct Boeing 777 passenger flights from Abu Dhabi to Guangzhou from 10 October, subject to regulatory approvals. In July, the carrier announced the introduction of direct passenger flights to Beijing and also operates six Boeing 777-200 freighter ... [+]

Etihad firms up freighter order

Etihad Airways has firmed up an order for seven new generation Airbus A350F freighters, following its earlier commitment announced at the Singapore Airshow, adding to its existing order for passenger versions, five of which have been delivered. The freighter version offers a 109 tonne payload, a large main deck cargo ... [+]

Etihad steps up summer flights

Etihad Cargo is adding more capacity to key destinations in the summer months across Asia, Africa and Europe. From July, there will be additional passenger flights on its Boeing 787 and Airbus 350 passenger services including 35 direct flights from its Abh Dhabi hub to London Heathrow, along with daily ... [+]

New commercial VP for Etihad

Etihad Cargo has appointed Tim Isik as vice president – commercial, based in Abu Dhabi. He joins Etihad Cargo from American Airlines, where he gained over a decade of experience working within the aviation and air cargo sectors. In his new role with Etihad Cargo, Isik will oversee the development ... [+]

Etihad renews Cargo iQ

Etihad Cargo has renewed its Cargo iQ certification for its global network. It follows an audit by SGS. The carrier was awarded two supplementary stars to recognise its performance in the Corporate Social Responsibility and Innovative Spirit categories. Cargo iQ is an IATA interest group with the mission of creating and ... [+]

advert 3