Express, Freight News, Logistics

The ZigZag route to straightforward returns

[ December 14, 2023   //   ]

FedEx Express is collaborating with the ZigZag reverse logistics platform to support customers with return shipments during and after the 2023 holiday season.

FedEx e-commerce customers can use an online returns portal branded with their logo and integrated with their web shop.

Retailers can also gain insights to help them understand the reasons for returns and prevent them in the future. For return shipments requiring customs clearance, documentation is created and uploaded digitally, ensuring retailers get the refunds and exemptions they are entitled to.

Return shipments can either be picked up at the customer’s home or consumers can drop off their packages at 90,000 FedEx and ZigZag drop off points in the US, Canada and key markets across Europe. ZigZag services come at a reduced tariff for FedEx customers.