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Visibility is only half the story, says FedEx

[ February 19, 2026   //   ]

While most organizations have achieved end-to-end shipment visibility, far fewer can turn that data into the insights and actions needed to stay competitive, says FedEx in its first-ever Future of Logistics Intelligence Report, published on 19 February.

Senior vice president, digital portfolio at FedEx, Jason Brenner, said: “Many organizations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most. Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organizations move from reacting to disruptions to anticipating them, minimizing impact and delivering a leading customer experience.”

Most leaders polled were confident in their ability to track shipments, yet the data reveals a gap between what organizations can see and what they can do. Just 59% of organizations use data proactively to predict and prevent issues, while 25% use it reactively, and 11% use it for visibility into current issues. Only 18% say their teams are always able to intervene when shipments are delayed.

However, consumers expect more reliability, transparency, and proactive communication while limited visibility and delivery delays remain the most common shipping-related complaints.

Only 43% of leaders said that their logistics systems are future-proof, able to adapt to shifting customer expectations, compliance demands and market conditions.

The report says that modernized, connected systems and AI-powered insights are the foundation for future readiness, enabling organizations to predict disruptions earlier, reduce manual work, and respond with greater speed and confidence.

2026 Future of Logistics Intelligence Report | FedEx

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