Freight News, IT, Logistics


Traders with Northern Ireland urged to prepare for new platform

[ September 22, 2026   //   ]

The UK’s customs authority, HMRC is reminding businesses to prepare to move to the new Trader Support Service (TSS) platform before 20 October to ensure they can continue moving goods between Great Britain and Northern Ireland.

The new TSS platform, operated by Netcompany, is a free-to-use digital platform providing end-to-end support to help businesses comply with the Windsor Framework that governs trade between the two parts of the UK.

From 1 October businesses currently using TSS will receive emails with instructions on how to pre-enrol for the new platform and how to access a test environment where they can familiarise themselves with how the platform works.

HMRC’s director of customs services and operations, Gill Evans, said: “We’re working with businesses to make the move to the new Trader Support Service as straightforward as possible. Businesses should look out for their invitation email and pre-enrol before 20 October to ensure they can continue submitting declarations as normal.

“Once their details have been updated, they can familiarise themselves with the new platform. Support and guidance is available to help businesses switch.”

All goods movements taking place on or after 20 October must be submitted on the new platform and the current TSS will not accept new movements from this date.

Businesses will need to create a new password on the new platform and ensure their details and permissions are up to date.

Depending on the size of the business and availability of information, updating a profile could take between 5-30 minutes, says HMRC.  

The new platform has been running in private beta mode since July, with hundreds of declarations already submitted with feedback helping to make further improvements.

HMRC says that the new-look platform, hosted on GOV.UK, will provide businesses with improved functionality and enhanced support.

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