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American IT revolution gets underway

[ November 1, 2019   //   ]

American Airlines Cargo launched the first phase of its new cargo end-to-end management system on 1 October, the carrier’s single largest investment to-date. It replaces most legacy technology, narrowing 90 systems down to less than 10 and is part of a broader initiative to modernize the entire business.

A team of more than 700 people across 300 locations globally and more than 150 business, technology, and vendor partners at the airline’s new headquarters in Ft. Worth, TX supported the implementation process.

The new system is powered by the iCargo platform and implemented in partnership with IBS Software. The platform has a host of modern technology components, driving transformation in Sales, Operations, Customer Experience, and Accounting, allowing for more efficient online channels, better tracking, greater warehouse efficiency and a robust back-end system.

More innovations are expected to be rolled out in in the next 12 months and beyond.

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