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Wrong info leads to cool chain claims, says TT Club

[ October 22, 2020   //   ]

Almost 30% of incidents involving temperature-controlled freight were due to miscommunication of operational instructions while 23% were because of temperature setting errors, says freight transport insurer, TT Club.

Analysis of claims records over the past three years also showed that reefer equipment failure or damage accounted for a quarter of the claims.

TT continues in its attempts to minimise losses for both its Members and all those involved in the cool supply chain with guidance documents such as StopLoss – Temperature Controlled Cargo, and increasingly via online webinars. At a recent forum (https://vimeo.com/468481894) TT Club loss prevention managing director Mike Yarwood, commented: “Our own experiences and the data drawn from our claims history was reinforced by over a third of webinar attendees, who when asked their perception of the primary risk factors, pointed to communications errors with ambiguous or incorrect instructions passed between supply chain stakeholders.”

He added: “Clearly a number of these processes are outwith the control of forwarder, carrier and terminal operator. But as the demand for unitised transport of perishables continues its upward trend, it is vital that the transport links in the chain become more informed about all the relevant processes to improve the collaborative efforts of all stakeholders.”

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